Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Comfortable rooms
Helpful staff
Small room size
Occasional mix-up with orders
8.2/10
Great
Rooms
8.5
Location
8.9
Service
8.5
Dining
7.1
Guest reviews
8.2/10
based on 8 reviews
8.9
8.9/10 based on 1308 reviews
George
United Kingdom,
April
2024
8.8/10
The hotel offers comfortable and slick rooms with a 'sky terrace' view, ample size, large bathroom, separate WC, and a great shower. The modern and spacious rooms come with the requested bathroom setup including a shower stall and separate bathtub.
Rooms
9.0
The rooms were comfortable and slick, providing a fantastic view from the 'sky terrace'. They were of ample size with a large bathroom, separate WC, and a great shower.
Service
9.0
The service was top-notch, with attentive staff who added a fan to our room, making our stay even more pleasant. The hotel is conveniently located near the main train station and central city area.
Location
9.0
The location is beautiful and well-maintained, making it a perfect choice for our stay. We were impressed by the efficient and friendly concierge team who guided us to the bar area.
Dining
8.0
The dining experience was delightful, offering a variety of cereals, yogurts, cheeses, charcuterie, breads, pastries, and fresh squeezed juices. The service was remarkable, enhancing our overall enjoyment.
Facilities
9.0
The facilities were top-notch, providing everything we needed for a comfortable stay.
Franklin
United States,
April
2024
9.0/10
I absolutely loved my stay at this hotel! The location is simply perfect, right next to the train station and within walking distance of all the main attractions. The staff, including Sarah, Kim, and Lares, were not just excellent but went above and beyond to assist with anything I needed. The only downside was the dining options, which could use a bit more variety, especially for the price.
Rooms
9.0
My room, next to mine, was spacious with a large bathroom and a fantastic shower. The King bed was super comfortable, and the in-room amenities like the coffee machine and small fridge were a nice touch.
Service
10.0
The service here was top-notch! The staff, from room service to housekeeping, were always friendly, knowledgeable, and ready to help with any request. Their flexibility and cheerful attitude truly made my stay exceptional.
Location
10.0
I couldn't have asked for a better location. Being right next to the train station made it so convenient for exploring both the city and the countryside. Plus, the fact that this place was featured in a James Bond film added a cool touch to my stay.
Dining
7.0
While the lobby bar offered some nice options, I did find the prices a bit on the expensive side. It would be great to see more choices, especially considering the level of this hotel.
Facilities
9.0
The facilities provided were fantastic, from the shuttle services to the welcome drink. Everything was well-maintained and added to the overall experience of staying at this hotel.
Ben
United Kingdom,
February
2024
8.2/10
I had a wonderful stay at the hotel. The location is fantastic for exploring both the countryside and the city. The room was spacious and well-insulated from outside noises, but the air conditioning could have been more effective. The service was exceptionally friendly and welcoming, especially from Christina at the Front Office. However, the limited seating in some areas was a bit uncomfortable.
Rooms
8.0
The room was spacious, well-insulated, and had a massive bathroom with a separate seating area for watching TV. However, the air conditioning was not as cool as expected.
Service
9.0
The staff was extremely friendly and helpful, making my stay very pleasant. Christina at the Front Office was especially welcoming.
Location
9.0
The hotel's location is prime for exploring the countryside and the city. It is within walking distance of all the attractions in Bern.
Dining
7.0
The dining experience was excellent with plenty of choices, though it was a bit pricey.
Facilities
8.0
The facilities, including the rooftop bar and turndown service, added extra charm to the stay.
Arthur
United Kingdom,
January
2024
8.2/10
The hotel rooms were like a studio apartment with a spotless and high standard presentation, offering great isolation from outside noise. The service was incredibly friendly and helpful, despite some previous instances of unfriendliness and impoliteness. In terms of location, the hotel sits right in front of the train station and is perfect for exploring both the countryside and the city. The dining experience, although a bit expensive with limited choices, had a nicely aid out setting. Overall, the hotel offers a comfortable and clean stay with a prime location and friendly service.
Rooms
9.0
The rooms were spotless and presented to a very high standard, with excellent isolation from surrounding noises.
Service
8.0
The service was incredibly friendly and helpful, despite some past instances of unfriendliness and impoliteness.
Location
9.0
The hotel is conveniently located right across the street from the train station, offering easy access to both city experiences and countryside visits.
Dining
7.0
The dining experience, while a bit expensive with limited choices, was nicely laid out and enjoyable in a pleasant setting.
Facilities
The hotel offers essential facilities for a comfortable stay, ensuring a convenient and enjoyable experience.
Sue
United States,
January
2024
8.0/10
My stay at the hotel was quite pleasant overall. The room was cozy and well-appointed, though a bit smaller than expected. The service was top-notch, with the staff going above and beyond to assist with trip planning. The location was convenient, close to the train station and other attractions. The dining experience was enjoyable, despite a minor issue with one of our orders.
Rooms
8.0
The room on the 4th floor had a lovely vintage boutique touch and was comfortable and quiet.
Service
9.0
The staff was extremely kind and helped us carefully plan our day trips, enhancing our overall experience.
Location
7.0
The hotel's proximity to the train station and the Paul Klee Museum made it a convenient choice for exploring the area.
Dining
8.0
The dining experience was delightful, offering delicious food in a lovely setting, although there was a small mix-up with one of our orders.
Facilities
The hotel offered standard facilities that met our needs during the stay.
Comfortable rooms
Small room size
William
United States,
December
2023
8.2/10
I felt like the stupidest person in the world trying to figure out the unconventional controls for lighting in our room; however, the rooms were excellent and had all the necessary amenities. The deluxe plus plus room with a tiny window and curtains caused some inconvenience for me as I couldn't switch off the air con due to allergies.
Rooms
8.0
The rooms were excellent and all the necessary amenities were available.
Service
9.0
The staff was uber efficient, very friendly, and professional. Their smart uniforms and welcoming demeanor went a long way in impressing me. They were spot on with recommendations and very engaging.
Location
9.0
The location was fantastic right next to the train station in Bern. The perfect spot that blends modernity with traditional Swiss luxury hospitality.
Dining
7.0
The dining experience included limited choices for a relatively high price, yet the quality matched the hotel's standards.
Facilities
8.0
The hotel offered a range of facilities that were well-maintained and convenient for guests.
John
United Kingdom,
July
2023
8.0/10
I had a lovely stay at the hotel, with clean and well-furnished rooms, albeit a bit small as expected in Europe. The night was extra special with nice small gifts awaiting me. The room was impeccably decorated, spotlessly clean, and had all the expected amenities easily accessible.
Rooms
8.0
The rooms were perfectly decorated and spotlessly clean, with all the amenities easily to hand.
Service
7.0
The service was wonderful, with welcoming and friendly staff willing to go the extra mile. However, there were unexpected charges for two days that put a slight damper on the otherwise superb service.
Location
9.0
The location was excellent, ideal for exploring Switzerland, being near the train station and within easy reach of everything in Bern. However, the absence of air conditioning might be uncomfortable during warmer seasons.
Dining
7.0
The dining experience was amazing, with a rich and tasty selection. Despite this, it did not fully meet the expectations of a five-star hotel, with some aspects like ordering additional food resulting in a messy cheese board.
Facilities
9.0
The facilities were well-maintained and provided all the necessary conveniences for a comfortable stay.
Simon
United Kingdom,
June
2023
7.8/10
The hotel was lovely, with lots of efficiency additions and all the perks one might expect from this type of hotel. The rooms had a great modern aesthetic with a bathroom that was very large and a great rainhead shower, making it beautiful and very quiet. However, the service was quite rude at times, which was a drawback, but overall, a luxurious stay.
Rooms
9.0
The rooms were lovely and very luxurious, with all the perks one would expect from this type of hotel.
Service
7.0
The staff were amazing, so friendly and efficient, but there were instances of rudeness that affected the overall experience.
Location
9.0
The location was perfect, adjacent to the train station and easily accessible to explore Switzerland.
Dining
6.0
The dining experience was excellent with plenty of choices, but it was extremely expensive and not the best value for money.
Facilities
8.0
The hotel had all the necessary facilities to ensure a comfortable stay.
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